Service

Da Vinci Europe offers a variety of support services to aid and educate our customers. We are proud of our products, services, people and processes.
Our services include training, planned maintenance, breakdown support, maintenance parts supply, repair parts supply, enhanced breakdown response time, software qualification and equipment qualification. An annual service agreement offers:

• Fixed pricing, no matter how many repair visits or replacement parts you may need;
• Minimum downtime;
• Easy administration, one PO covers all your service needs;
• Scheduled services, we will contact you and schedule your service before it is due on all equipment under your service agreement;
• More time in the lab for running samples, developing methods and meeting production deadlines and less time in planning and arranging for instrument services.

Technical support

With DVE you have access to an expansive network of highly trained and experienced technical support professionals that will provide the product expertise and guidance to help you reach a solution when the need arises.

As an Agilent Technologies Value Added Reseller we care about the value we bring to our customers.

We provide the following services: Project Management System Integration Installation Check-out Familiarization Training Application OQPV (operation Qualification Performance verification) Bench repair Computer Configuration Software Installation Software Upgrading Networks Macro Programming Preventive Maintenance Service Contract

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